Agent Assist¶
Description¶
The Agent Assist Node controls the activities used for agent assist calls.
The STT engine only starts when a startRecognition activity is received from the Flow and stops when a stopRecognition activity is received from the Flow.
Caller is the user initiating the call. Callee is the agent who is being called.
| Parameter | Type | Description |
|---|---|---|
| Activity | Select | Whether to start or stop a STT recognition for a participant. |
| Target Participant | Select | Who to start the recognition for. Caller, Callee or both. |