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Agent Assist

AudioCodes Agent Assist


The Agent Assist Node controls the activities used for agent assist calls.

The STT engine only starts when a startRecognition activity is received from the Flow and stops when a stopRecognition activity is received from the Flow.

Caller is the user initiating the call. Callee is the agent who is being called.

Parameter Type Description
Activity Select Whether to start or stop a STT recognition for a participant.
Target Participant Select Who to start the recognition for. Caller, Callee or both.