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AI Default Channel Formats

As described in Channel Output, you can send JSON-formatted output directly against your Endpoints for it to be output to the respective channels.

The AI Default Channel is special in a way that content from the Default Channel is automatically converted into the correct payloads for all other channels (see our Say Node documentation for more information).

Using a Code Node, you can also send AI Default Channel output in JSON format to the Endpoints and these will convert them to the appropriate content. We're describing the required payload formats below.

Text

Simply sends text to the Endpoint.

Text in Say Node
Text in Webchat
actions.output("Your text", null);

Text with Quick Replies

Sends text and a number of quick reply buttons.

Quick Replies in Say Node
Quick Reply Detailed Settings
Webchat Quick Replies
actions.output(null, {
    "type": "quickReplies",
    "_cognigy": {
        "_default": {
            "_quickReplies": {
                "type": "quick_replies",
                "text": "Quick Reply Text",
                "quickReplies": [
                    {
                        "id": 111,
                        "contentType": "postback",
                        "payload": "Postback 1",
                        "title": "Button 1",
                        "imageUrl": "https://www.cognigy.com/hubfs/Cognigy.svg"
                    },
                    {
                        "id": 112,
                        "contentType": "phone_number",
                        "payload": "+49123456",
                        "title": "Button 2"
                    },
                    {
                        "id": 112,
                        "contentType": "trigger_intent",
                        "payload": "",
                        "title": "Button 3",
                        "intentName": "Intent Name"
                    }
                ]
            }
        }
    }
});

Outputs a carousel of cards.

Gallery in Say Node
Gallery Button Settings
Gallery in Webchat
actions.output(null, {
    "type": "gallery",
    "_cognigy": {
        "_default": {
            "_gallery": {
                "type": "carousel",
                "items": [
                    {
                        "id": 111,
                        "title": "Cognigy.AI",
                        "subtitle": "Cognigy.AI is a conversational AI platform.",
                        "imageUrl": "https://www.cognigy.com/hubfs/AI%20Copy%205.svg",
                        "buttons": [
                            {
                                "id": 112,
                                "payload": "Postback 1",
                                "type": "postback",
                                "title": "Button 1"
                            },
                            {
                                "id": 113,
                                "payload": "",
                                "type": "web_url",
                                "title": "URL Button",
                                "url": "https://www.cognigy.com/products/cognigy-ai"
                            }
                        ]
                    },
                    {
                        "id": 121,
                        "title": "Cognigy.VG",
                        "subtitle": "Cognigy Voice Gateway connects your AI to your contact center",
                        "imageUrl": "https://www.cognigy.com/hubfs/cognigy-vg-logo.svg",
                        "buttons": [
                            {
                                "id": 122,
                                "payload": "",
                                "type": "web_url",
                                "title": "Click me",
                                "url": "https://www.cognigy.com/products/voice-gateway"
                            }
                        ]
                    }
                ],
                "fallbackText": "Fallback text for voice channels"
            }
        }
    }
});

Text with Buttons

Outputs text with a list of buttons.

Text with Buttons in Say Node
Text with Buttons Detailed Settings
Text with Buttons in Webchat
actions.output(null, {
    "type": "buttons",
    "_cognigy": {
        "_default": {
            "_buttons": {
                "type": "buttons",
                "text": "Text with Buttons",
                "buttons": [
                    {
                        "id": 111,
                        "payload": "Postback Value",
                        "type": "postback",
                        "title": "Postback Value Button"
                    },
                    {
                        "id": 112,
                        "payload": "",
                        "type": "web_url",
                        "title": "URL Button",
                        "url": "https:\\\\google.com"
                    },
                    {
                        "id": 113,
                        "payload": "+491234567",
                        "type": "phone_number",
                        "title": "Phone Number Button"
                    },
                    {
                        "id": 114,
                        "payload": "",
                        "type": "trigger_intent",
                        "title": "Intent Button",
                        "intentName": "Intent Name"
                    }
                ]
            }
        }
    }
});

List

Outputs a list

List in Say Node
Say Node settings
List in webchat
actions.output(null, {
    "type": "list",
    "_cognigy": {
        "_default": {
            "_list": {
                "type": "list",
                "items": [
                    {
                        "title": "List Item 1",
                        "subtitle": "Subtitle",
                        "imageUrl": "https://www.cognigy.com/hubfs/Cognigy.svg",
                        "defaultActionUrl": "",
                        "imageAltText": "Alternate Text",
                        "buttons": [
                            {
                                "type": "postback",
                                "payload": "Postback Value",
                                "title": "Postback Button"
                            }
                        ]
                    },
                    {
                        "title": "List Item 2",
                        "subtitle": "",
                        "imageUrl": "",
                        "defaultActionUrl": "",
                        "buttons": [
                            {
                                "type": "web_url",
                                "payload": "",
                                "title": "URL Button",
                                "url": "https:\\\\www.google.com"
                            }
                        ]
                    },
                    {
                        "title": "List Item 3",
                        "subtitle": "",
                        "imageUrl": "",
                        "defaultActionUrl": "",
                        "buttons": [
                            {
                                "type": "phone_number",
                                "payload": "+491234567",
                                "title": "Phone Number Button"
                            }
                        ]
                    },
                    {
                        "title": "List Item 4",
                        "subtitle": "",
                        "imageUrl": "",
                        "defaultActionUrl": "",
                        "buttons": [
                            {
                                "type": "trigger_intent",
                                "payload": "",
                                "title": "Intent Button",
                                "intentName": "Intent Name"
                            }
                        ]
                    }
                ],
                "button": {
                    "type": "postback",
                    "condition": "",
                    "payload": "Postback value",
                    "title": "Separate Button from List"
                }
            }
        }
    }
});

Audio

Outputs audio from a URL

Audio and Details in Say Node
Audio in Webchat
actions.output(null, {
    "type": "audio",
    "_cognigy": {
        "_default": {
            "_audio": {
                "type": "audio",
                "audioUrl": "https://audio.test/test.wav"
            }
        }
    }
});

Image

Outputs image from a URL

Image and Details in Say Node
Image in Webchat
actions.output(null, {
    "type": "image",
    "_cognigy": {
        "_default": {
            "_image": {
                "type": "image",
                "imageUrl": "https://testURL.test/image.jpeg"
            }
        }
    }
});

Video

Outputs video from a URL

Video and Details in Say Node
Video in Webchat
actions.output(null, {
    "type": "video",
    "_cognigy": {
        "_default": {
            "_video": {
                "type": "video",
                "videoUrl": "https://www.youtube.com/watch?v=iGc3fekZQOw"
            }
        }
    }
});
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