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Organisation Details

The Organisation Details contains an analytics overview feature in a section called Billable Conversations, that provides a report to platform administrators with insight into the volume of conversations that have occurred across all agents in an organization.

Access Billable Conversations

To access the Billable Conversations report, select the User Menu icon from the top right of any page and click on the Organisation Details option.

The Billable Conversations report

Report Filtering

The report can be filtered by year and month using the date filter dropdown lists in the top right of the page.

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