Live Agent is Cognigy's own handover provider, allowing human agents to take over escalated conversations from virtual agents.
Tight integration with Cognigy.AI that goes far beyond the integration we have with other handover services:
Experience an easy, seamless setup of a Live Agent Inbox for a Cognigy.AI Project
Configuration of the handover with just a few clicks
Agent Assist: Support of human agents by virtual agents
Enhance the capabilities of the virtual agent, based on outputs of human agents
Projects and Inboxes within Live Agent are easily setup, and Agents can be added and managed with ease.
Ready to Setup Live Agent?¶
Are you ready to setup Live Agent? Start here:
Already Setup Live Agent?¶
For more on Live Agent, please visit our documentation here: