Cognigy Documentation

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Cognigy Documentation

cognigy/documentation

Cognigy Products
Languages
Languages
- en
- de
Release Notes
Release Notes
- 4.65
- 4.64
- 4.63
- 4.62
- 4.61
- 4.60
- 4.59
- 4.58
- 4.57
- 4.56
- 4.55
- 4.54
- 4.53
- 4.52
- 4.51
- 4.50
- 4.49
- 4.48
- 4.47
- 4.46
- 4.45
- 4.44
- 4.43
- 4.42
- 4.41
- 4.40
- 4.39
- 4.38
- 4.37
- 4.36
- 4.35
- 4.34
- 4.33
- 4.32
- 4.31
- 4.30
- Earlier versions
  Earlier versions
AI
AI
- Overview
- Resources
  Resources
  - Agents
    
    Agents
    
    Journeys
    
    Tasks
  - Build
    
    Build
    
    Flows
    
    Lexicons
    
    LLM
    
    Connections
    
    NLU Connectors
    
    Functions
  - Deploy
    
    Deploy
    
    Endpoints
    
    Snapshots
  - Test
    
    Test
    
    Playbooks
    
    Logs
  - Tweak
    
    Tweak
    
    Intent Trainer
  - Insights
  - Manage
    
    Manage
    
    Settings
    
    Localization
    
    Tokens
    
    Extensions
    
    Members
    
    Contact Profiles
    
    Packages
- Flow Nodes
  Flow Nodes
  - General Node Usage
  - Dynamic Content in Nodes
  - Message
    
    Message
    
    Say
    
    Question
    
    Optional Question
    
    Send SMTP Email
    
    Email Notification
    
    Send Text
    
    Datepicker
  - Logic
    
    Logic
    
    If
    
    Lookup
    
    Go To
    
    Execute Flow
    
    Think
    
    Once
    
    Interval
    
    Stop and Return
    
    Wait for Input
    
    Sleep
    
    Reset State
    
    Set State
    
    Add To Context
    
    Remove From Context
    
    Switch Locale
    
    Trigger Function
  - Profile
    
    Profile
    
    Update Profile
    
    Deactivate Profile
    
    Delete Profile
    
    Activate Profile
    
    Merge Profile
    
    Complete Goal
    
    Blind Mode
  - Services
    
    Services
    
    HTTP Request
    
    Mongo DB
    
    MS SQL
    
    Check Agent Availability
  - NLU
    
    NLU
    
    Copy Slots to Context
    
    Disable Slot Fillers
    
    Enable Slot Fillers
    
    Add Lexicon Keyphrase
    
    Execute Cognigy NLU
    
    Regex Slot Filler
    
    Match Pattern
    
    Fuzzy Search
    
    Clean Text
  - Code
    
    Code
    
    Action
    
    Modules
    
    Channel Output
    
    AI Default Channel Formats
    
    Analytics data
  - Voice
    Voice
    
    Generic Voice Nodes
    
    Generic Voice Nodes
    
    Play URL
    
    Send Metadata
    
    Transfer
    
    Hang Up
    
    Barge In - Config
    
    Continuous ASR - Config
    
    DTMF Collect - Config
    
    Session Speech Parameters - Config
    
    User Input Timeout - Config
    
    Mute Speech Input
    
    Voice Gateway
    
    Voice Gateway
    
    DTMF
    
    Hang Up
    
    Parameter Details
    
    Play
    
    Send Metadata
    
    Set Session Config
    
    Transfer
    
    Call Recording
    
    Mute Speech Input
    
    Audio Codes
    
    Audio Codes
    
    Send Message
    
    Set Session Parameters
    
    Play URL
    
    Transfer
    
    Hangup
    
    Send Meta Data
    
    Call Recording
  - AI Copilot
    
    AI Copilot
    
    Copilot: Identity Tile
    
    Copilot: Next Action Tile
    
    Copilot: Sentiment Tile
    
    Copilot: HTML Tile
    
    Copilot: Adaptive Card Tile
    
    Copilot: IFrame Tile
    
    Copilot: Set Grid
    
    Copilot: Transcript Tile
  - xApp
    
    xApp
    
    xApp: Init Session
    
    xApp: Get Session PIN
    
    xApp: Show HTML
    
    xApp: Show Adaptive Card
  - Other Nodes
    
    Other Nodes
    
    Log Message
    
    Overwrite Analytics
    
    Set Rating
    
    Set Translation
    
    Request Rating
    
    LLM Prompt
    
    GPT Conversation
    
    Knowledge Search
    
    Search Extract Output
    
    Close Handover
    
    Set Handover Inactivity
- NLU
  NLU
  - NLU Overview
    
    NLU Overview
    
    Intent Conditions
    
    Machine learning Intents
    
    Yes/No Intents (Beta)
    
    Annotations
    
    Intent Analyzer
    
    Rule Intents
    
    Intent Hierarchy
    
    Intent Mapping Priority
    
    Trigger Intent
    
    Intent Up and Download
    
    Reject Intents
  - Slot Mapping
    
    Slot Mapping
    
    Any Slots
  - Attachments
    
    Attachments
    
    Attached Flow
    
    Attached Lexicon
  - External NLU
    
    External NLU
    
    NLU Transformers
    
    No NLU
  - Language Support
  - NLU Warnings
- Tools
  Tools
  - User Menu
    
    User Menu
    
    My Profile
    
    Access Control
    
    Organisation Details
    
    Audit Events
  - Interaction Panel
    
    Interaction Panel
    
    Input
    
    State
    
    Context
    
    Profile
  - CognigyScript
  - Analytics
    
    Analytics
    
    Agent Analytics
    
    Analytics Concepts
    
    OData Analytics Endpoint
  - Node Search
  - Voice Preview
  - Hotkeys
  - Management UI
  - Agent Handover
  - Auto-translation
  - Real-time Translation
  - Text Cleaner
- Endpoints
  Endpoints
- Handover Providers
  Handover Providers
- xApps
  xApps
- Knowledge AI
  Knowledge AI
  - Cognigy Text Format
  - PDF
- Generative AI
- Architecture
- Installation & Configuration
  Installation & Configuration
- Billing
- Quotas and Limitations
- Developer Guides
  Developer Guides
  - Using the API
  - Clients
- Release Notes
Insights
Insights
Webchat Widget
Webchat Widget
AI Copilot
AI Copilot
- Overview
- Getting Started
- Architecture
- Installation
  Installation
- Integration with Contact Centers
- Configuration
- Embedding
- Chat AI Copilot
- Voice AI Copilot
  Voice AI Copilot
  - AI Copilot for Voice: Transfer Node
- Plug-and-Play Widgets
- Release notes
Live Agent
Live Agent
- Overview
- Getting Started
  Getting Started
  - Organization Setup
  - Inbox Setup
  - Handover Setup
    
    Handover Setup
    
    Endpoint Setup
    
    Flow Setup
  - Add Agents and Admins
  - Add another Inbox for your Project
- Installation & Configuration
  Installation & Configuration
  - Browser Requirements
  - Version Compatibility Matrix
  - Deployment
    
    Deployment
    
    Prerequisites
    
    Installation using Helm
    
    Cognigy Live Agent OAuth
    
    Helm Values
    
    Helm Values
    
    Database
    
    Redis
    
    Storage
    
    SMTP
    
    Email Templates
  - Installation Updates
  - Migration Guides
    
    Migration Guides
    
    Migration guide for Helm dependencies in Live Agent 4.44
    
    Migration guide for Redis Sentinel in Live Agent 4.53
- Tools
  Tools
  - Analytics
- Conversations
  Conversations
  - Workflow
  - Conversation Queue
  - Routing
    
    Routing
    
    Manual Mode
    
    Automatic Mode
- Assistants
  Assistants
- Reports
  Reports
  - Supervisor Report
  - Admin Reports
    
    Admin Reports
    
    Conversations
    
    Agents
    
    Labels
    
    Inboxes
    
    Teams
- Settings
  Settings
  - Agents
  - Teams
  - Inboxes
  - Labels
  - Skills
  - Automation Rules
  - Canned Responses
  - Attachments
  - Audit Logs
  - Account Settings
- Roles
- Notifications
- Profile Settings
- Glossary
- Release Notes
- Questions and Answers
Voice Gateway
Voice Gateway
- Overview
- Getting Started
- Installation & Configuration
  Installation & Configuration
- Self-Service Portal
  Self-Service Portal
- References
  References
  - Voice Gateway Events
    
    Voice Gateway Events
    
    ANSWERING_MACHINE_DETECTION
    
    CALL_CREATED
    
    CALL_COMPLETED
    
    CALL_FAILED
    
    CALL_RECONNECTED
    
    RECOGNIZED_DTMF
    
    RECOGNIZED_SPEECH
    
    TRANSFER_DIAL_ERROR
    
    TRANSFER_DIAL_SUCCESS
    
    TRANSFER_REFER_ERROR
    
    TRANSFER_REFER_SUCCESS
    
    USER_BUSY
    
    USER_INPUT_TIMEOUT
    
    NO_ANSWER
  - TTS and STT Vendors
  - SIP Trunk Providers
- Release Notes
Marketplace
Help & Contact
Help & Contact
- Community

Overview

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