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Cognigy Voice Gateway

Overview

Within our COGNIGY.AI platform you are able to connect your Agent to your Contact Center or other phone numbers using our VoiceGateway, allowing customers to speak with your Agent instead of just writing to it.

Voice Gateway Specific Nodes

Cognigy.AI comes with built in Nodes to control Voice Gateway. See Voice Gateway Nodes for more information.

Call Meta Data

Voice Gateway identifies information about the caller and adds it to the Cognigy Input Object as input.data.numberMetaData.

Parameter Type Description Example
headers JSON The SIP Headers of the call on INVITE, including Custom Headers See example below
number string The phone number of the caller, including country code +4921154591991
country string The 2-character country code DE
countryCallingCode string The calling code of the country 49
nationalNumber string The national number without the country code and without a leading zero. 21154591991
valid boolean Whether the number is valid true
valid string The type of number. See below. FIXED_LINE
uri string The URI for the number tel:+4921154591991

numberMetaData.type can be any of:

  • PREMIUM_RATE
  • TOLL_FREE
  • SHARED_COST
  • VOIP
  • PERSONAL_NUMBER
  • PAGER
  • UAN
  • VOICEMAIL
  • FIXED_LINE_OR_MOBILE
  • FIXED_LINE
  • MOBILE
{
  "from": "<caller-phone-number>",
  "to": "<sip-destination>",
  "call-id": "<id-value>",
  "allow": "NOTIFY, OPTIONS, BYE, INVITE, ACK, CANCEL, REFER",
  "X-Custom-Headers": "<custom-headers-value>",
  "X-Originating-Carrier": "<carrier-name>",
  "X-Voip-Carrier-Sid": "<id-value>",
  "X-Twilio-AccountSid": "<id-value>",
  "X-Twilio-CallSid": "<id-value>",
  "other-properties": "..."
}
NumberMetaData in Tokens

All of the above are available as Tokens inside Cognigy Text fields as well.

Generic Endpoint Settings

Find out about the generic Endpoint settings available with this Endpoint on the following pages:

Contact Center & Phone number linking

In order to route your Contact Center or Phone Number to your Voice Gateway Endpoint, please get in touch with us via an email to support@cognigy.com.

Rebranding of Voice Gateway with AudioCodes

With the native Voice Gateway integration to Cognigy AI the AudioCodes implementation will be rebranded from Voice Gateway to AudioCodes. This applies to the Flow Nodes and the Endpoint. You can find the AudioCodes documentation here.