Cognigy Voice Gateway¶
Within our COGNIGY.AI platform you are able to connect your Agent to your Contact Center or other phone numbers using our Voice Gateway, allowing customers to speak to your Agent instead of just writing with it.
Watch this Episode of Cognigy Sessions for a technical deep dive
Voice Gateway Settings¶
When async mode is enabled for the Voice Gateway, then outputs will be sent directly as they are processed in a Flow. This can be beneficial when the Flow for example has to send an HTTP request. When the async mode is off, then the outputs will be sent when the entire Flow has finished processing for the given input.
The Inject & Notify functionality only works when async mode is enabled.
Voice Gateway specific Nodes¶
Cognigy.AI comes with a large number of inbuilt Nodes to control the Voice Gateway. See Voice Gateway Nodes for more information.
Number Meta Data¶
Cognigy Voice Gateway identifies information about the caller and adds it to the Cognigy Input Object as
|number||string||The phone number of the caller, including country code||+4921154591991|
|country||string||The 2-character country code||DE|
|countryCallingCode||string||The calling code of the country||49|
|nationalNumber||string||The national number without the country code and without a leading zero.||21154591991|
|valid||boolean||Whether the number is valid||true|
|valid||string||The type of number. See below.||FIXED_LINE|
|uri||string||The URI for the number||tel:+4921154591991|
numberMetaData.type can be any of:
NumberMetaData in Tokens
All of the above are available as Tokens inside Cognigy Text fields as well.
Generic Endpoint Settings¶
Find out about the generic endpoint settings available with this endpoint on the following pages:
- Endpoints Overview
- Data Protection & Analytics
- Transformer Functions
- NLU Connectors
- Session Management
- Real Time Translation Settings
Contact Center & Phone number linking
To link a Voice Gateway Endpoint to a phone number, please contact your Cognigy representative in order to provision and configure a VG instance.
AudioCodes VoiceAI Connect
Cognigy VG is 100% compatible with AudioCodes VoiceAI Connect, where you can sign up for free and get a phone number within minutes.