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Release notes

4.35.0

Released September 23rd, 2022

Important announcement:

With release v4.30.0 we have officially marked our kubernetes repository as deprecated. If you are an on-premise customer and you are running Cognigy.AI/Cognigy Insights yourself, please have a look at our Helm Chart which we have crafted for Cognigy.AI/Cognigy Insights! Our Kubernetes repository will still receive updates until 31st December 2022.

Bugfixes

  • Fixed a bug where Step explorer was crashing
  • App crash if Step Explorer API call returns invalid data
  • App crash if the custom theme could not be loaded
  • Transcript Explorer - Channel Filtering

4.34.0

Released September 13th, 2022

Important announcement:

With release v4.30.0 we have officially marked our kubernetes repository as deprecated. If you are an on-premise customer and you are running Cognigy.AI/Cognigy Insights yourself, please have a look at our Helm Chart which we have crafted for Cognigy.AI/Cognigy Insights! Our Kubernetes repository will still receive updates until 31st December 2022.

Bugfixes

  • Fixed an issue where data in our ODATA analytics feed was double JSON stringified
  • Fix date range filtering option

4.33.0

Released September 2nd, 2022

Important announcement:

With release v4.30.0 we have officially marked our kubernetes repository as deprecated. If you are an on-premise customer and you are running Cognigy.AI/Cognigy Insights yourself, please have a look at our Helm Chart which we have crafted for Cognigy.AI/Cognigy Insights! Our Kubernetes repository will still receive updates until 31st December 2022.

Features

  • Improve TE performance (MongoDB iops and DB) for large data
  • Tooltip on Insights metrics with link to Cognigy documentation

Improvements

  • Show insights dashboard dropdown options (and keep the uparrow active)

Bugfixes

  • Not all steps available in starting steps dropdown
  • filter-does-not-work-for-emails

4.32.0

Released August 17th, 2022

Important announcement:

With release v4.30.0 we have officially marked our kubernetes repository as deprecated. If you are an on-premise customer and you are running Cognigy.AI/Cognigy Insights yourself, please have a look at our Helm Chart which we have crafted for Cognigy.AI/Cognigy Insights! Our Kubernetes repository will still receive updates until 31st December 2022.

Improvements

  • Improved by adding the info Tooltips in insight dashboard reports.
  • Improved by including 'today' under 'Last X days'
  • Improved by Making Contact ID copyable in the Transcript explorer
  • Changed duration formatting for the number charts
  • Changed background color in transcript explorer
  • Fixed sidebar animation
  • Added Search field for Flows + order of flows for the Transcript Explorer

Bugfixes

  • Fixed a bug: Message explorer search filter doesn't work
  • Fixed a bug: User has to refresh his insights dashboard to see the Actual Active contacts
  • Fixed a bug: Close dropdown icon in the Insights dashboards left sidebar doesn't work
  • Fixed a bug: Close dropdown icon in the Insights dashboards left sidebar doesn't work

4.31.0

Released August 2nd, 2022

Important announcement:

With release v4.30.0 we have officially marked our kubernetes repository as deprecated. If you are an on-premise customer and you are running Cognigy.AI/Cognigy Insights yourself, please have a look at our Helm Chart which we have crafted for Cognigy.AI/Cognigy Insights! Our Kubernetes repository will still receive updates until 31st December 2022.

Improvements

  • Improved by adding Highlighting the transcripts by changing the background color of the transcript list table to white

Bugfixes

  • Fixed a bug: insights not loading

4.30.0

Released July 18th, 2022

Important announcement:

With this release we are officially marking our kubernetes repository as deprecated. If you are an on-premise customer and you are running Cognigy.AI/Cognigy Insights yourself, please have a look at our Helm Chart which we have crafted for Cognigy.AI/Cognigy Insights! Our Kubernetes repository will still receive updates until 31st December 2022.

Improvements

  • Improved by adding dropdown to Transcript Explorer with options to create a Playbook and redirect to the Playbook editor in Cognigy AI

Bugfixes

  • Fixed a bug: Remove default timezone warning
  • Fixed a bug: Fixed webpack config

4.29.0

Released July 7th, 2022

Bugfixes

  • Fixed a bug where Odata would double stringify already stringified content and produces wrong JSON
  • Fixed a bug where the top part of the filters sidebar was blocked after Notification disappear

4.28.0

Released June 23rd, 2022

Improvements

  • Improved by adding Endpoint column to Transcript Explorer

4.27.0

Released June 7th, 2022

Improvements

  • Improved by fixing the Analytics API openapi documentation which was unclear and cannot get the request to work. changed handoverEscalations to number

Bugfixes

  • Fixed a bug where the locale options in global filters of insights repeated twice, because they contained both locale name and nluLanguage
  • Fixed a bug where analytics sessions used to use always hardcoded new Date() instead of incoming timestamp

4.26.0

Released May 24th, 2022

Improvements

  • Improved by adding necessary and missing indices on analytics and sessions collections so that the initial load of Quantitative Queries are covered. Reduces the count totalDocsExamined to 0 by only scanning the indexed Keys
  • Improved by adding distinct color to the agent messages

Bugfixes

  • Fixed a bug where conversation records(input) would miss the analytics database, because of invalid field names that starts with $
  • Fixed a visualization problem of "switched Flow" messages in the Transcript Explorer

4.25.0

Released May 10th, 2022

Bugfixes

  • Fixed a bug where Message Explorer had 2 scrollbars which caused to invalid infinite loader behaviour

4.24.0

Released May 2nd, 2022

Improvements

  • Improved by adding an endpoint for deleting analytics records for an organisation
  • Improved by fixing accessibility issues in step explorer
  • Improved by reducing the dashboard UI response time by replacing SVG based charts with canvas based charts
  • Improved by adding pagination in the Step Explorer to support complex step graphs

Bugfixes

  • Fixed a bug where number reports with "Amount" types show non-integer values
  • Fixed a bug when transcript list had a loading issue after filters/agent change

4.23.0

Released April 12th, 2022

This release does not contain any fixes ore improvements.

4.22.0

Released March 28th, 2022

Improvements

  • Improved by indicating Flow switches in the expert mode of Transcript Explorer

Bugfixes

  • Fixed a bug where data are not loaded in Step Explorer
  • Fixed a bug where Step Explorer mistakenly does not display a newly tracked steps, if there is already a cached version of today‚Äôs report
  • Fixed a bug where Contact Profiles are not displayed correctly in Transcript Explorer
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