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Packages allow the export and import of individual resources, such as Flows or Lexicons, for the purpose of sharing these assets with other teams. Packages automatically include their direct dependencies and can be shared as a portable zip archive once downloaded.

You can either create a Package for a single resource or for multiple resources.

The following agent resources can be included in a Package:

Create Packages with a single Resource

To create a Package from a single resource, navigate to a resource list, e.g. Flows, click the secondary menu button on the right side of the item, then click Export as package in the menu.

This will start a create package task, and you will be notified the Package has been created. Once the task finished, you can download the Package by clicking the link in the task menu. Clicking the link will open a file-save dialog in your browser - select a location in order to start the download.

Create Packages with multiple Resources

Besides exporting or importing single resources in Packages, you can also export multiple resources at the same time. Navigate to Packaging in the Management section of the Agent sidebar. This will open our packaging tool.

Here you can start Exporting or Importing a Package.


As of Release v4.5.0, you can select one / many / all resources by activating the corresponding checkboxes for each resource via click. Then set the name, create the package, and start the download. You can also use our search capability to quickly identify and search for the resource you want to export.


Similar to the export, the import of Packages is straightforward. Simply drag&drop a Package on the area at the top of the packaging tool or use the file selection functionality. Your package will be uploaded and processed by Cognigy.AI. Once analyzed, the packaging tool will display the contents of the package, and you can go forward and import them.

Package Compatibility

Packages that were created in older versions of Cognigy.AI can be imported into newer versions of the platform without any issues, and are fully supported.

However, Packages created in newer versions may not be compatible with older versions, and are not supported.

Importing a Package from a newer version into an older version of Cognigy.AI is not recommended, as it can cause unexpected errors.

Import Packages Created Prior v4.0.0

Packages created before v4.0.0 may contain special characters not allowed in the current version. In order to allow their importation, those characters will be removed, and in case this causes a name duplication an index iterator will be added.

For example:

  • old package (prior v4.0.0)
    • intentName>2
    • intentName<2
  • current version
    • intentName 2
    • intentName 2 (2)

Import Configuration

As of v4.5.0, importing a Package will show you conflict resolution options in case e.g. name conflicts occur. You can either select a conflict resolution strategy for the complete import or per resource.

Locale Mapping

If the Package contains a Flow for import, you will need to provide a Locale Mapping for each Locale from the Package. You can decide between mapping a Package Locale to an Agent Locale or not import it. However, it is mandatory to map the Primary Locale from the Package to the Primary Locale of the Agent.

Conflict Management

In case your Agent already contains the Resources from the Package, you will need to decide how Cognigy.AI should handle the duplicates. You can either select a conflict resolution method for all resources or for each resource independently. Currently, we support importing a resource as a copy or by replacing the existing version.

Once you have selected a conflict resolution strategy, click on Import in order to start the Package import.

Using Packages As Templates: Node IDs and Importing Packages

Node IDs will not change on import, to ensure that hardcoded links between Flows and Nodes do not break. If you need to import a Flow multiple times to the same Project, you can delete and recreate a Node to prevent ID conflicts.