User Menu¶
The User Menu provides access to a set of views that are related to the user that is logged-in.
My Profile¶
The My Profile view exposes a number of settings that apply to the user that is logged-in.
My Profile
Head over to My Profile for more information.
Access Control¶
The Access Control interface offers a user management interface. It acts as an Access Control List (ACL) and makes it possible to give users a specific role.
Access Control
Refer to Access Control for more information.
Organisation Details¶
The Organisation Details interface offers a platform analytics overview for agent usage.
Organisation Details
Refer to Organisation Details for more information.
Audit Events¶
The Audit Events dashboard offers a user interface that allows admin users to see what actions other users from the team are doing.
Audit Events
Refer to Audit Events for more information.
Documentation¶
This option refers to the documentation that you are currently browsing.
Insights¶
Insights is a Cognigy analytics reporting tool to improve your customer service.
Insights
Refer to Insights for more information.
Logout¶
This options lets the user logout of the user interface. Below it, you can also see the version of the product you are currently using.