4.2.0

Released: April 14th, 2021

Features

Email Node improvements

We have added the ability to select well-known SMTP providers in our "send email" Flow-Node. This helps our customers to configure their target SMTP servers more easily when using one of these well-known services for sending emails. We have also added new functionality in the form of attachments as well as the ability to put contacts on CC.

Think Node enhancements

We have added the ability to "think" Intents within our Think Flow-Node. This option will exist next to the already existent "text" option. It helps developers to more easily trigger an Intent directly.

Analytics Steps for Flow-Nodes and Intents

One of our larger missions for 2021 is various analytics enhancements. Adding analytics steps is one of the first building blocks on this journey. It allows our customers to define analytics labels for Flow-Nodes and Intents. All of our Question-Nodes will automatically get those analytics labels assigned. The labels can be used to understand when customers drop off within a conversation. We have also enhanced our ODATA interface to expose those data points.

Contact Profile Explorer enhancements

We have added the ability to filter inactive Contact Profiles in the Contact Profile Explorer. This will help our customers to more easily search through their Contact Profiles while focusing only on the active ones.

Improvements

The downloadable package of a Snapshot will now only be downloadable for a limited time

Bugfixes

Fixed that clicking on another Node while editing a Node would close the edit menu without a warning message
Fixed that the default category tags would show up in search in the create Node menu
Changed the user ID for the Dialogflow Endpoint when using the chat in the Dialogflow console
Fixed that empty default replies would still be triggered
Fixed that "activeQuestion" was not available in the input object for rule intents
Fixed a bug where a basic user without any Agents assigned would see a blank page
Fixed that Attached Flows would not be triggered when using Execute Flow
Fixed a bug related to Arabic inputs
Fixed that System Slots were still detected when they were turned off in the Flow Settings
Fixed a bug that a user with the flowNodeComments and flowNodeDescription roles could not edit comments and labels of a Node
Fixed a bug in the annotations when exporting Intents
Fixed that data only messages would not be filtered in the Reject Intent
Fixed a performance-critical bug in one of our analytics services
Fixed a bug where extremely long input messages could break Intent scoring

4.1.6

Released: March 31st, 2021

Improvements

added support for the Userlike-Unified-Messaging API in our Userlike integration
added a tiny rich-text editor to our send email Nodes content field
added the ability to bulk-create Intent Localizations
added tooltips to our handover- and httpRequest-Flow Nodes in order to better explain the individual properties
added the ability for our on-premise customers to "trust" the code within an Extensions in order to execute them in a less secure, but highly performant way
product alignment with VoiceGateway v2.4 features
improve NLU training stability by adjusting the TTL for Training Jobs and adjust the concept of how Training Jobs will time-out
improve UX by removing the "Delete all Intents" functionality from the Intent Editor when a non-primary Locale is selected
increase the size of drop zones when dragging Flow Nodes in the Flow Editor
improve error message when a Lexicon with duplicate data was uploaded

Bugfixes

fixed a bug in the Date-Picker so our customers can use named-dates such as "tomorrow"
fixed a bug in our OpenAPI specification for the Import-Lexicon API
fixed a bug where the GoTo Flow Node auto-selects "Start"-Node each time the Node Edit Panel will be visited
fixed a problem in our sidebar where e.g. the build menu sits
fixed a bug where the main/attached-Flow priority setting was broken

4.1.5

Released: March 22nd, 2021

Improvements

improve Intent-Training performance when States and Intent-Conditions are used
various UX-improvements related to the user interface for creating, selecting, and editing Connections
added the ability to create Case-Nodes to Lookup-Nodes with a single click
improved the Agent-Creation-Wizard by adding descriptions to all endpoints, reordered the Endpoints in the channel-selection step
added the ability to make a Flow-Node an entry point by using the context menu (right-click on a Node)
improve UX in our Endpoint-Editor for the Cognigy WebchatWidget by separating the actual WebchatWidget configuration from the WebchatWidget demo-webpage configuration
added the ability to use CognigyScript in Intent confirmation sentences
updated internal dependencies of our NLU services in order to support certain DNS schemes when e.g. using MongoDB Atlas for a Cognigy.AI installation

Bugfixes

fixed a bug in our user interface where context-menus would sometimes jump
fixes a small visual issue in language-select dropdowns in certain Channel-Endpoints
fixed a bug where our Intent-Feedback report would not work for non-primary Locales
fixed a bug where enabling/disabling Intents would not trigger the "training required" indicator in our user interface
fixed a bug where Webhook-Endpoints would not properly work
fixed a bug where Flow-Nodes could be appended to the End-Node using our copy&paste functionality
fixed a bug where Intent-Training would not succeed for larger training-sets as an internal mechanism would time-out

4.1.4

Released: March 8th, 2021

Improvements

added the ability to disable implicit Slot parsing for System- and Lexicon Slots
added the ability to use nested conditions in Flow node fields
added the ability to create a "super-API-key" for our on-premise customers in order to use our RESTful API without project-wide restrictions
improved various sections in our RESTful API documentation (OpenAPI spec)
added the new validation concepts which we have recently introduced into Question Nodes for Slot Fillers as well
improved tooltips and wording of such in various locations within our user interface
update our integrated WebchatWidget to version 2.25.2 which brings in multiple improvements; please check the changelog in the WebchatWidget GitHub repository for more details
improved the look and feel of various selects and autocomplete-fields and make them more consistent
improved our documentation for applying a custom theme to the Cognigy.AI user interface

Bugfixes

Fixed a bug where whitespaces at the end of example sentences with annotated slots would break our NLU
Fixed a bug where certain keys would not be displayed for the contact profile within the Interaction Panel
Fixed a bug where creating Playbooks from within the Interaction Panel would have an incorrect name
Fixed a bug where the context menu could jump to the top left corner on list views
Fixed a bug where established connections when using our MongoDB Flow nodes would not get properly closed
Fixed a bug where errors while un-assigning a project would not be properly displayed in our user interface
Fixed a bug where merging Contact Profiles would not properly work for default Profile fields
Fixed a bug related to Default Replies when using negative confirmation
Fixed a bug where only users with the global "admin" role could perform a read operation on Contact Profiles
Fixed a bug where only users with the global "admin" role could perform index operations on various resources like Flows
Fixed a bug related to Optional Questions and entry points
Fixed a bug where "stopping" Flow nodes would show a visual gap behind them
Fixed a bug in our NLU pipeline where our Money Slot would not properly work
Fixed a bug in our Management UI where users created by the Management UI would not have proper meta-data
Fixed a bug where the "styling" attributes would have no effect on certain Flow nodes (e.g. Case nodes)
Fixed a bug where the collapse/un-collapse button would not be displayed for Flow nodes that are disabled
Fixed a bug where neither CognigyScript nor Localization would work for confirmation sentences in Intents
Fixed a bug where Rules within Intents could not contain special characters

4.1.3

Released: February 18th, 2021

Improvements

improved our question-nodes by adding the ability to define exit-conditions
improved the reliability of parallel intent training jobs
improved the ability for white-labeling by exchanging the default messages for our endpoint- and API-services
add full TLS/SSL support for Redis and the ability to use fully-managed service for Redis
improve various selects (e.g. flow select, node select) and add an option to also provide ids manually
improved various file-select menus and only allow files of correct file-types
improved Typescript typings in Code-node
improved German translations in our user interface
expose the real client IP in the Cognigy Input Object

Bugfixes

Fixed a bug in our VoiceGateway endpoint where the userId was incorrect for outbound calls
Fixed a bug where a goTo-node would not executed all nodes that follow the node that you jump to in certain conditions
Fixed a bug where tasks would not be cancelable for non-admin users
Fixed a bug related to old projects and attached Flows
Fixed an issue and bring back real-time analytics tiles
Fixed a bug where the incorrect intent would be used when using a GoTo node
Fixed a bug where the create-agent journey step would only get completed when using the create function, not the creation wizard

4.1.2

Released: February 8th, 2021

Improvements

Added the Avaya CPAAS endpoint
Improved the capability of our snapshotting feature and improved support for large assets (e.g. lexicons with > 70.000 entries)
Improved user experience in the Flow Editor by adding a suffix when creating e.g. two Say-Nodes
Update our integrated WebchatWidget to version 2.25.1 which brings in multiple improvements. Please consult the changelog in the WebchatWidget GitHub repository
Added snapshot description as a tooltip when hovering the snapshots in the list view
Improved our pre-defined tokens and adopted them to use the newer syntax for input, context & profile
Added support to reparse Google Dialogflow slots
Added support to reparse system slots for Amazon Alexa
Improved Typescript typings for our @cognigy/extension-tools package (version 0.11.0 on NPM)
Improved the support for white-labeling our product by adding support to exchange the favicon and the content displayed in the "news" section on our dashboards
Increased the limit of fields a single section can have in Flow Nodes

Bugfixes

Fixed a bug where attached Flows would not use their own settings, but the settings from the Flow they are attached to
Fixed a bug where the error-highlighting for nodes was not properly displayed
Fixed a bug where our Interaction Panel would crash when using Playbooks
Fixed a bug where selecting our holidays-skill in the agent creation wizard would result in an error
Fixed a bug where our inject API would not work for real-time/socket sessions after reconnects
Fixed a security-related issue regarding role-management
Fixed a bug for Facebook Messenger where an empty default action web-URL would return an error
Fixed various issues related to our "list"-type in the default-tab of the Say-Node
Fixed a bug where "disable conversation" and our "blind mode" would not work properly
Fixed a bug where our Flow Editor would crash
Fixed a bug where one of our analytics services (service-analytics-conversations) could crash under some circumstances

4.1.1

Released: January 22nd, 2021

Improvements

Improved the performance of the Flow Editor for large Flows
Added tooltips to the Intent form
Improved the workflow for creating multiple new users
Added colors to node comments
Improved displayed content for small screens
Added a new Trigger Intent button type to the Say Node
Added a warning to Endpoints that have no Flow selected
Added the ability to upload Extensions with dependencies (node_modules)
Added a Log-Message Node
Added a Overwrite-Analytics Node
Add support for using self-signed SSL/TLS sertificates with our httpRequest node
Add support to see HTTP response headers when using our httpRequest node

Bugfixes

Fixed a bug where the plus button for creating case nodes was visible in read-only mode
Fixed a bug where the Lexicon page count would be incorrect when changing the number of keyphrases to show
Fixed a bug where duplicate Handover nodes would appear in the Create Node Menu
Fixed a bug where the STT/TTS language of the interaction panel was always English
Fixed a bug where you could not use _cognigy directly in outputs from Code Nodes
Fixed a bug where the enforce password policy in the management-ui was not working
Fixed a bug where several text fields in nodes did not support multiline input
Fixed a bug where dragging nested intents would generate wrong previews
Fixed a security vulnerability in our Lexicon editor regarding keyphrases
Fixed a bug where the entry point markers would be displayed for manually set entry point nodes
Fixed a bug where a "Forbidden Error" would be displayed briefly after creating a new Agent
Fixed a bug where the date picker fields in the edit Node menu would overflow
Fixed a bug where "Continue Execution after Default Reply" setting would not work in executeFlow
Fixed a bug in Alexa slot reparsing
Fixed a bug with legacy any-slots
Fixed a bug where the UI could crash when switching Flows with the node editor menu open
Fixed a bug where the size of Snapshots would increase
Fixed a bug in conditions with broken left side operators in e.g. If-Nodes
Fixed a bug where Slot annotations in Intents were not included in the intent download
Fixed a layout issue in our Interaction Panel for the Apple Safari web-browser
Fixed a bug in our OData service where the service would not start
Reduced the length of a token related the Single Sign On process
Fixed a bug where an NLU-transformer could crash one of our system components
Fixed a bug where deleting a Flow could improperly update endpoints using that Flow
Fixed a bug related to data-validation and endpoint-transformers for our REST endpoint

4.1.0

Released: December 23rd, 2020

Features

Cognigy Live Agent (lite)

Cognigy Live Agent (lite) is here! The Cognigy Live Agent replaces the old Cognigy Livechat in Cognigy.AI version 4. Live Agent comes as a more de-coupled product and will be extended in the future.

Quick NLU training

We have introduced a quicker way for you to train your Intents. If users do not utilize states and conditions in their Intents, they can now use the new quick training method in order to train their Intents way faster. Users can still decide whether they want to go with the slower training approach which will take states and conditions into consideration.

Indian languages

These release of Cognigy.AI introduces support for the following new languages:

Hindi
Bengali
Tamil

We are always happy to extend the capabilities of our product and would love to get feedback on the quality of the language support for these new languages.

WebchatWidget WCAG 2.0 Level A Compliance

We added full support for WCAG 2.0 Level A Compliance to our WebchatWidget. Release 2.24.0 of our WebchatWidget offers accessibility features we did not support, yet. We have also added the ability to specify the necessary alternative text for all sorts of rich-media elements our users can compose in the 'default' and 'webchat' Channels within our Say-Node editor.

Please have a look at our release-page on GitHub:
https://github.com/Cognigy/WebchatWidget/releases/tag/v2.24.0

Additional Question Node Features

We have extended our Question-Nodes to make them more powerful. Cognigy.AI 4.1.0 adds features like extra validation, optional re-prompt validation, a configurable forget threshold as well as a new type of question for data inputs. We have also added the ability to specify an optional result location for the result of your questions.

Improvements

Add Intent- and Slot-parsing to our GoTo-Node
Uploading intents in non-primary locales is now possible
Improved Input-Transformers by allowing partial results
Improve client-side validation on various fields (e.g. required, needs at least x characters, can't contain certain characters) in our user interface to improve user experience
Improved performance while training Intents through composing data in batches
Improved finding various slots when using NLU Connectors
Adjust the scrollbar size when hovering scrollbars in order to improve the user experience
Add a 'loading state' to our Lexicon Editor which will be displayed when loading larger Lexicons
Allow users to hide the settings displayed on the Logs page
Add an 'admin' indicator to project members who are global administrators
Sort agents by their 'last changed' value
Improvements in the first step of the creation wizard
Improve the way how we display/render long Flow-Node names
Improve the OpenAPI documentation for security-related REST API endpoints
Removed unnecessary API calls when leaving resource list views
Add product version number into the user menu so users don't need to logout to see the version number
Adjust example regular expression displayed in Question-Nodes of type 'regex'
Improve the position of our 'Help' button to make it more visible

Bugfixes

Fixed a bug where the create-profile RESTful API would not work properly
Fixed a bug where deleting and re-creating extensions would not invalidate a cache which would result in errors during Flow execution
Fixed a problem where deleting a Snapshot or Locale could break the configuration of existing Endpoints which would reference these
Fixed a layout-related problem for JSON and XML code editors
Fixed a bug where the 'Login with Amazon' button on the Alexa-Endpoint would not work
Fixed a permission-related problem with extensions
Fixed a bug where Code-Nodes could not get copy/pasted within Flows
Fixed Japanese translations in our user interface
Fixed right-to-left selection in fields where customers can select CognigyScript
Fixed a couple of small issues regarding our List view in the default Channel of our Say-Node
Fixed a bug where URL-encoded properties could not be used in our Code-Node (e.g. %-sign)
Fix spelling mistake in the Alexa channels editor
Fixed a bug in our SSML-Editor related to an incorrect 'prosody' closing tag
Fixed a bug where the callback URL configuration would be missing in our Webhook-Endpoint
Fixed misleading error message when updating Lexicon Keyphrases in the Lexicon Editor
Fixed a bug where comments would not be shown hon hexagonal Flow-Nodes (e.g. our If-Node)
Fixed a bug that would crash the Logs page
Fixed a bug where the voice property in our Twilio-Endpoint would not get properly persisted
Fixed a memory leak in our ODATA interface which leads to performance and stability issues
Fixed a performance issue in the Lexicon Editor
Fixed a bug where the internal IDs would not get properly replaced with the names of users on the Lexicons list view
Fixed a bug where the name of an Agent would not get properly displayed after creating a new Agent
Fixed a bug where the 'speech output' field for Google Actions was not required
Fixed a bug where the more explicit names 'input', 'context' and 'profile' (instead of 'ci', 'cc' and 'cp') could not be used in Rule-Intents
Fixed a bug where the Facebook Messenger converter was not being used for our Workplace Endpoint
Fixed a bug related to date-parsing
Fixed a bug where audio and video icons would not be centered in Say-Node previews
Fixed a bug regarding Intent- and Lexicon-Uploads
Fixed a bug in our REST API regarding pagination. This would lead to multiple API endpoints not returning the correct data
Fixed a bug where the Journey icon was not theme-able

4.0.3

Released: December 1st, 2020

Improvements

Introduce a new List-type for our Say-Node
Add an automatic number-lookup which will provide meta-data (country, etc.) for Voice Gateway Endpoints
Add new Tokens for exposing information about the caller (Voice Gateway)
Improve our Task Manager and add more details to it
Improve performance of Snapshots and decrease their size
Add documentation for how to apply a custom theme to our User Interface (dedicated only)
Improve labels for Watson NLU Connector
Increase the allowed number of characters a Readme file can have within an Extension
Improve the usage of our search box when pasting content
Add a graphical inspector for the Conversation Counter to the management UI
Improve the Flow selection UX while creating an Endpoint/editing an Endpoint
Implement Voice Gateway Endpoint verification
Removed duplicate library which provides type information in Code-Nodes and in Typescript-based fields in Nodes. This greatly decreases the size of our User Interface and improves initial page-load speed

Bugfixes

Fix a bug where conversion from our Default-Tab in Say-Nodes would not work for Google Actions
Fix a bug where fields with a custom schema could not get updated in Contact Profiles
Fix a bug where the set/reset Context functionality in the Interaction Panel would not work
Fix a bug where deleting an Extension would lead to Flows being broken that would use a Node from this Extension
Fix a bug where we would not display an image preview for quick replies
Fix a bug where long Flow names in the attached Flows section would overlap
Fix a bug where text asserts and partial data/context matching would not work properly in Playbooks
Fix a bug where Tokens would not have previews in quick replies
Fix a bug where Tokens would not have a proper preview for our If-Node
Fix a bug where a potential Gravatar icon would not be used in the menu
Fix a bug where default replies would not work if an Intent will be specified in an NLU Transformer
Fix a bug where the list view was broken in the Say-Node editor for our Webchat
Fix a bug where users with +-sign in their email address could not log in
Fix a bug where deleting a Flow would lead to broken attachments in e.g. other Flows
Fix a bug where Single Sign-On login would not work when emails contain uppercase characters
Fix a bug where Input Transformers could break our Inject-API
Fix a bug where resources from another agent would be shown when switching agents

4.0.2

Released: November 12th, 2020

Improvements

Improve our management-ui and add the ability to be able to change passwords for users
Improve intra-service caching which leads to a big performance improvement of the overall platform
Improve positioning of "send message" button in our Interaction Panel in the Edge 18 browser
Publish revision 2 of our "Installation- and Dev-Ops documentation"
Improve Endpoint- and NLU-Connector select field
Add missing translations keys and improve the translation of our User Interface
Add conditions to Webchat- & Messenger button templates
Add Flow selection dropdown to Flow Editor
Improve feedback in our User Interface when customers upload Snapshots
Improve styling of various select menus in our User Interface
Add optional text/data for our GotTo-Node
Add a localeSwitch-Node as well as an action that can be used in e.g. Code-Nodes
Add the ability for users with the "admin" role to change passwords of other users in our User Interface
Improve error handling when an NLU-service would crash while training Intents - the train tasks would now properly report an "error"
Improve error messages in various edit/create dialogs - e.g. when creating a user, the User Interface will now display conflicts with the configured password policy
Integrate Cognigy Voice Gateway Extension natively

Bugfixes

Fix a bug which leads to inconsistencies in the task-managers list of running tasks
Fix a bug where the "license has expired" notification on login would not get displayed
Fix a bug which leads to our Flow-Nodes look weird while they got dragged in the Flow-Editor on Chrome
Fix cc/cp autocomplete in Code-Node editor
Fix condition for "get started text" field for the Webchat endpoint
Fix problem where the Dialogflow console could no longer be used to talk to a Dialogflow Cognigy Endpoint
Fix a bug where the Interaction Panel would not get properly reset when changing the selected Snapshot
Fix a bug where the system message (e.g. used for maintenance purpose) would not get properly displayed
Fix a bug where long sentences with line breaks would get cut-off when pasted into a Cognigy-Script field
Fix a bug where customers could not create a button of type "Phone Number" in the Messenger channel
Fix a bug where roles would not get properly mapped when Single Sign On (SSO) is used
Fix a bug where our Question-Nodes would not work when the "type" is set to "regex" and "store detailed results" was disabled
Fix a bug where the platform would send hidden content of e.g. Say-Nodes to end-users/the WebChat widget
Fix a bug where users with the "projectManager" role could not properly create projects
Fix a bug in our NLU system where exact matching would not take precedence over slot-replaced matches
Fix a bug where "slots" would not appear in analytics data produced by the system
Fix a bug where the OAuth2 token-refresh of the platform could fail after system hibernate/suspend
Fix a bug where attached Flows could not longer get sorted properly in our User Interface
Fix a bug where large Snapshots got invalid when getting compressed
Fix a bug where the multiple functionalities would not properly work in our Interaction Panel (context reset, reset state)

4.0.1

Released: October 22nd, 2020

Improvements

Improve styling of our create-button used within several places of our UI
Improve styling for slots within example sentences in our FlowEditor
Improve styling for our notifications in our UI
Make sure "headers" are typed in Transformer code-boxes in the Endpoints
Improve feedback when uploading an Extension
Improve OpenAPI documentation for managing project members and remove non-exposed fields from documentation
Increase FlowNode limit to 512 Nodes in a single Flow

Bugfixes

Fix bug where deep object comparisons for playbook data- and context-asserts would not properly work
Fix bug where the Intent feedback report would not be properly working when using attached Flows
Fix compatibility issues with Microsoft Edge 18
Fix issues where certain data would not get loaded in various places in our UI
Fix year-limits for date parsing in our NLU sub-system
Fix issue where CognigyScript parsing or Code-Node execution could break when legacy Node actions will be used
Fix bug for SunshineConversation and RingCentralEngange Endpoints which was related to storing session information

4.0.0

Released: October 2nd, 2020

This is our latest major release. We changed a lot, fixed a lot of issues, and added many new features that make COGNIGY.AI the most advanced conversational AI platform on the market. Please feel free to explore our new documentation and signup for your free product trial:
https://signup.cognigy.ai/

Released: August 2nd, 2018

Features

Improved NLU System that was introduced in 3.0.3 for german language
Improved Cognigy.UIs error handling so users do not reload the page if a component crashes
Improved actions.output so the second parameter is optional
Improved the way how the endpoint is handling connections - websockets and fallback http polling is possible now
Changed the default value of the keep alexa session open to true
Changed the default values for stop after childFlow in question nodes
Changed save buttons to have more consistent placing in Cognigy.UI

Bugfixes

Fixed a bug where the system would not answer sometimes
Fixed a bug where we had no confirmation screen in the intent editor
Fixed a bug in the facebook preview where vertical images would not get displayed the correct way
Fixed a bug in the webchat where the persistent menu was broken
Fixed a race-condition within the endpoint that sometimes would result in an incorect order of messages
Fixed a bug in realtime analytics
Fixed a bug where the flow service would throw timeouts
Fixed a bug within the connection editor - the type of the previously selected connection would be used for new connections
Fixed a bug where the state would not be shown in the Interaction Panel when displayed on the projects page
Fixed a bug that resulted in a blank page on an empty gallery element for facebook
Fixed a bug where the UI element to create projects was shown even if users with a certain role could not create projects
Fixed a bug where the vertical image within an alexa card had a broken preview within the Cognigy.UI
Fixed a race-condition in the Flow Editor that resulted in a stack of errors if the page was reloaded in some circumstances
Fixed a bug where the bot would always have the name CognigyBot for the Slack channel

Documentation

Improved documentation on how to reach the api service in an on-prem installation
Improved documentation for facebook profile and update profile settings for endpoint(s)