Here are all the attachments contained in the account conversations.
Click on the Settings button in the Live Agent Dashboard sidebar.
Click on Attachments. Now you are on the Attachments screen.
In the attachments section, you can see the list of all the attachments sent from the users and the agents. You can sort the attachments by date and inbox. The available actions are:
- Navigating to the conversation where the attachment was sent.
- Navigating to the inbox where the attachment was sent.
- Downloading the attachment.
- Deleting the attachment.