Cognigy.AI
Cognigy.AI is a platform designed for large-scale enterprises to create, deploy, and manage chat and voice agents. The platform leverages advanced NLU technology and LLMs to develop conversational interfaces that can accurately understand and interpret user queries. Cognigy.AI provides a seamless and intuitive user experience that can be deployed across various communication channels such as websites, mobile apps, and messaging platforms.
-
About Cognigy.AI
Start with our beginner's articles if you're new to Cognigy.AI or considering purchasing Cognigy products
Overview
Key Features
Getting Started with Chat AI Agent
Getting Started with Voice AI Agent -
Build Agents
Create Projects, build seamless Flows, add powerful Nodes, and shape chat and voice agents that truly engage your audience
-
Empower Agents with AI
Craft human-like, experienced agents. Leverage existing knowledge bases to enhance your agents' expertise
Natural Language Understanding (NLU)
Large Language Models (LLMs)
Generative AI
Knowledge AI -
Test Agents
Employ diverse testing and debugging tools to ensure high-quality agents that enhance user experience
-
Deploy Agents
Deploy your agents using various connectors for your channels, such as Cognigy Webchat, WhatsApp, Microsoft Teams, Genesys, 8x8, and more
-
Analyze Agents
Improve the performance of your agents by analyzing their metrics using analytical tools
-
Connect to Contact Centers
Configure conversation escalation to contact center staff for urgent and important inquiries
Handover Concept
Handover Reference
Cognigy Live Agent
Cognigy AI Copilot -
Administer
Manage your organizations, projects, and users efficiently with user-friendly management tools
Organization and Users
Project and Members
Audit Events
Billing -
Developer Reference
If you are an experienced Cognigy user, consider using the developer tools available to you