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Agent Assist Workspace Embedding

Agent Assist is supported by all handover providers.


This information is currently specific to embedding the solution into Genesys Cloud CX. If you plan to embed it into other contact centers, additional information may be required.

To embed the workspace into Genesys you will need to create a script in Genesys and add an iFrame to it.

To display the Agent Assist Workspace, you need to add a value in the respective field:

  • For Chat Use Cases - add the Agent Assist Embedding URL value, which can be found in the Endpoint under Agent Assist.
  • For Voice Use Cases - add the UUIValue value, which will be generated and forwarded via SIP headers during the transfer to the human agent.

More information