Cognigy Insights¶

4.29.0¶

Released July 7th, 2022

Fixed a bug where Odata would double stringify already stringified content and produce wrong JSON
Fixed a bug where the top part of the filters sidebar was blocked after the Notification disappeared

Released June 23rd, 2022

Released June 7th, 2022

Improved by fixing the Analytics API openapi documentation which was unclear and cannot get the request to work. changed handoverEscalations to number

Fixed a bug where the locale options in global filters of insights repeated twice, because they contained both locale name and nluLanguage
Fixed a bug where analytics sessions used to use always hardcoded new Date() instead of incoming timestamp

Released May 24th, 2022

Improved by adding necessary and missing indices on analytics and sessions collections so that the initial load of Quantitative Queries are covered. Reduces the count totalDocsExamined to 0 by only scanning the indexed Keys
Improved by adding distinct color to the agent messages

Fixed a bug where conversation records(input) would miss the analytics database because of invalid field names that start with $
Fixed a visualization problem of "switched Flow" messages in the Transcript Explorer

Released May 10th, 2022

Fixed a bug where Message Explorer had 2 scroll bars which caused to invalid infinite loader behavior

Released May 2nd, 2022

Improved by adding an endpoint for deleting analytics records for an organization
Improved by fixing accessibility issues in step explorer
Improved by reducing the dashboard UI response time by replacing SVG based charts with canvas-based charts
Improved by adding pagination in the Step Explorer to support complex step graphs

Fixed a bug where number reports with "Amount" types show non-integer values
Fixed a bug when a transcript list had a loading issue after filters/agent change

Released April 12th, 2022

This release does not contain any fixes or improvements.

Released March 28th, 2022

Fixed a bug where data are not loaded in Step Explorer
Fixed a bug where Step Explorer mistakenly does not display a newly tracked steps, if there is already a cached version of today’s report
Fixed a bug where Contact Profiles are not displayed correctly in the Transcript Explorer