Agent Assist for Voice: Code Node¶
To connect to the correct session and Agent Assist Workspace in your contact center, submit all relevant information, including aawBaseUrl, projectId, organizationId, configId, URLToken, sessionId, and userId. To do this, you will need to add a Code Node before your Transfer Node.
The Help Center article contains the Code Node that will generate a UUIValue, which will be forwarded as a SIP header when transferring the call.
Note
This information is currently specific to embedding the solution into Genesys Cloud CX. If you plan to embed it into other contact centers, additional information may be required.